Privacy policy

We are pleased to have the opportunity to assist you with your orthopaedic care. Our goal is to provide the highest quality treatment for hips, knees and trauma.

Last updated: August 2026 

This Privacy Policy explains how Mr Mark Edmondson (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website (www.markedmondson.co.uk).

We are committed to ensuring that your privacy is protected and that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Email: mredmondson@theclinic.co.uk
Phone: 01444 228100
Address:
Nuffield Health Haywards Heath Hospital,
Ground Floor, 5 Burrell Road,
Haywards Heath, West Sussex RH16 1UD,
United Kingdom

2. Information We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Information submitted through consultation booking or enquiry forms

  • Any other information you voluntarily provide

  • Technical data such as IP address, browser type, and device information

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries and booking requests

  • To provide medical or professional information about hip, knee and trauma treatments

  • To arrange consultations and follow-up care

  • To improve our website and user experience

  • To maintain website security and functionality

  • To comply with legal and regulatory obligations

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following lawful grounds:

  • Your consent

  • Performance of a contract

  • Compliance with a legal obligation

  • Legitimate interests, where such interests do not override your rights

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and clinical record-keeping requirements.

6. Sharing Your Information

We do not sell, rent, or trade your personal data.

Your information may only be shared with:

  • Trusted service providers who assist in operating our website (under confidentiality agreements)

  • Nuffield Health and other healthcare providers involved in your care, where relevant

  • Legal or regulatory authorities where required by law

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact us at mredmondson@theclinic.co.uk. 

9. Third-Party Links

Our website may contain links to third-party websites, including Nuffield Health, Doctify, and insurer websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be revised accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: mredmondson@theclinic.co.uk
Phone: 01444 228100
Address: Nuffield Health Haywards Heath Hospital, Ground Floor, 5 Burrell Road, Haywards Heath, West Sussex RH16 1UD, United Kingdom