Cookie policy

We are pleased to have the opportunity to assist you with your orthopaedic care. Our goal is to provide the highest quality treatment for hips, knees and trauma.

Last updated: August 2026 

1. What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the information we collect using cookies and how that information is used and how to manage your cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs so we can see what works and where it needs improvement.

2. How do we use cookies?

As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function correctly, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our pages (such as our fees, treatments, and consultation booking pages), keeping our services secure, and providing you with a better and improved user experience.

3. Types of Cookies we use

Strictly Necessary Cookies
Essential for the website to function, such as enabling secure browsing and remembering your consultation enquiry form entries as you complete them. The website cannot function properly without these cookies.

Performance and Analytics Cookies
Help us understand how visitors use the site, for example, which treatment pages (hip replacement, robotic knee replacement, knee arthroscopy) are viewed most so we can improve content and navigation.

Functionality Cookies
Allow the website to remember choices you make, such as region or previously viewed pages, to provide a more personalised experience.

Third-Party Cookies
Set by services we use for analytics or security. These may track browsing patterns across websites but do not identify you personally.

Email: mredmondson@theclinic.co.uk
Phone: 01444 228100
Address: Nuffield Health Haywards Heath Hospital, Ground Floor, 5 Burrell Road, Haywards Heath, West Sussex RH16 1UD, United Kingdom